DFX USB Audio Adapter FAQ and Support

DFX USB Audio Adapter Setup
DFX USB Adapter PC System Requirements Installing the DFX USB Adapter with Stereo Sound Systems Installing the DFX USB Adapter with Surround Sound Speaker Systems Selecting the DFX USB Adapter as the Default Recording Device Setting the Recording Input Level	Downloadable User Guide: *Requires Adobe Reader to view Download DFX USB Adapter User Guide PDF

• I ordered but haven't received my shipment yet. How long does it take?
• Does the DFX USB Adapter support both USB 1 and 2?
• Does the DFX USB Adapter have a hook-up for stereo earphones/headphones?
• Does the DFX USB Adapter work for stereo systems with a subwoofer?
• Can I use the DFX USB Adapter to process input audio and record it in mixing and production applications such as Cakewalk Sonar, Cubase, Sound Forge, etc?
• What is the difference between using the DFX USB Adapter or an onboard sound card when recording?
• Is audio processed inside the DFX USB Adapter, bypassing the computer's onboard sound card?
• Is the DFX USB Adapter compatible with digital or USB speakers?

• Steps to troubleshoot sound issues with the DFX USB Adapter

• Windows XP – Service Pack 2 or Higher
• Windows Vista 32 and 64 Bit – Service Pack 2 or Higher
• Windows 7 32 and 64 Bit – all systems
• Apple Macintosh – all systems, stereo playback only

1. First plug the DFX USB Adapter into a USB port on your PC.
2. Then disconnect your speaker plug from the PC audio output jack and plug it into the jack labeled Front Audio on the DFX USB Adapter.
3. Your PC will now automatically setup the DFX USB Adapter as the default audio device that will be used for all audio playback on your PC.

1. Connect the Front, Rear, and Center/Sub connectors from your Surround Sound speaker system to the Front Audio, Rear Audio and Center/Sub Woofer jacks on the DFX USB Adapter.
2. Plug the DFX USB Adapter into a USB port on your PC.
3. Click the START button on the lower left corner of Windows, then select Settings → Control Panel.
4. Select Sounds and Audio Devices (and in XP, click on the Audio tab at the top of that panel).
5. In the Playback section, click on the Configure (Advanced on XP) button at the right of the field, and in the Speaker Setup box, select 5.1 Surround Sound Speakers and click OK to exit the dialogs.

1. Click the START button on the lower left corner of Windows, then select Settings → Control Panel.
2. Select Sounds and Audio Devices (and in XP, click on the Audio tab at the top of that panel).
3. In the Recording section, click on the arrow at the right of the field, and select USB Audio as the default recording device. (If that device does not appear as a selection, refer to the troubleshooting notes for the DFX USB Adapter).

4. Click on the Volume button in the Recording section. At the bottom of that panel, click the Select box next to the input you wish to use (Line or Microphone). Then turn the Volume control all the way up for that selected input (your recording application will also let you adjust this volume level).
5. Click the X in the upper right hand corner to close the Volume panel, then click OK on the Sounds and Audio Devices panel to apply the settings.
6. Your DFX USB Adapter is now ready to make high quality recordings.

• US orders are shipped via USPS Priority mail and take 2 - 3 days to arrive once shipment begins.
• International orders are shipped via USPS Global Priority mail to most locations and take 5 - 7 days to arrive at most locations once shipment begins.

1. Double-check that you have the necessary system requirements.
   
   
2. Double-check that you have the DFX USB Adapter plugged into an active USB port. When the DFX USB Adapter is connected properly the red LED panel on the top of the adapter will be lit.
   
   
3. Double-check that you have your speakers properly connected. For stereo speakers your speaker plug should be fully inserted into the Front Audio jack on the front of the DFX USB Adapter.
   
   
4. Most PC's will automatically set the DFX USB Adapter as the default audio playback device. However, some PC's need this done manually. If you don't have sound after checking points 1) and 2) above, continue with the steps in this section to make sure that the DFX USB Adapter is selected as the Default Sound Device on your PC.
   
   To set the DFX USB Adapter as the default audio device:
   
   
   1. Click on the START button in the lower left corner of Windows, and then select Settings → Control Panel.
   2. Select Sounds and Audio Devices (and in XP, select the Audio tab at the top of the panel).
   3. Under the Playback section, make sure USB Audio is selected as the Default Device. If it is not selected, click the "down arrow" key next to the current selection and then click on USB Audio. If the selection USB Audio does not appear, see section 5 below.
   4. Under the Recording section, make sure USB Audio is selected as the Default Device. If it is not selected, click the "down arrow" key next to the current selection and then click on USB Audio. If the selection USB Audio does not appear, see section 5 below.
   5. When finished setting USB Audio as the default device, click OK to apply.
   
   
5. Selecting USB Audio device for playback from applications
   
   Most applications will automatically use the default audio device for playback and recording, so if you followed the instructions above most of your applications will automatically use the USB Audio device. However, on some PC's, some applications may not automatically make this setting and you will have to set it.
   
   For example, to check the playback device on Windows Media Player:
   
   
   1. On the title bar of the player, right-click to bring up the menu selection panel and select Tools → Options
   2. On the dialog that appears click on the Devices tab at the top of the panel. It will take a few seconds for the screen in this panel to fully display.
   3. When it completes, double-click on the Speakers entry. In the panel that appears, under Sound Playback, make sure that DirectSound USB Audio is selected. If it is not selected, click on the arrow at the right of the selection, and select DirectSound USB Audio. If that selection does not appear as an option, go to section 5) below.
   4. When you have completed the selection, click the OK button on that panel and also on the Options panel to save your settings.
   
   
6. Checking USB Audio Driver status
   
   
   1. Right-click on the My Computer icon on your desktop, and then select Manage from the menu that appears.
   2. In the Computer Management dialog that appears, under System Tools, select Device Manager. In the right panel, double-click on Sound, Video and Game controllers.
   3. Under Sound, Video and Game controllers, look for the entry titled USB Audio device. If that entry doesn't appear, your DFX USB Adapter may not be plugged into a live USB port. Try plugging the adapter into a different USB port and see if the USB Audio entry appears. If it still doesn't appear, try rebooting the PC, and insert the adapter. If the USB Audio device listing still doesn't appear your DFX USB Adapter may be defective. Please contact us for further instructions.
   4. If the USB Audio device was present, right-click on that listing, and select the entry Uninstall, and click OK. Then unplug your DFX USB Adapter and plug it back in again.