Installation
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Installation Troubleshooting

Installation Troubleshooting

First off, apologies for any issues with installing FxSound! We've got a few troubleshooting steps that we hope will help.

The following instructions are for Windows 10. Please note that Windows frequently updates their software, so this could become out of date!

And just a quick note... you don't have to have FxSound or DFX completely installed for these troubleshooting steps to work. Sometimes the driver for FxSound (DFX Speakers) are installed even if the installation process doesn't seem to complete successfully!

Windows 10

You can also check out this quick video instead! 

1) Right click the sound icon on your taskbar

If you don't see the sound icon, search "Sound Settings" in your Windows search bar.

right_click_sound_icon.jpg

2) Open Sound Settings

open_sound_settings.jpg

Another option if you don't see the sound icon

3) Click Manage sound devices

manage_sound_devices.jpg

4) If DFX Speakers is a disabled sound device, click and enable it

Disabled_Sound_devices.jpg

6) Once DFX Speakers is enabled again, reinstall FxSound.

If you're still having issues, please submit a request and we will get back to you as soon as we can!

Windows 7

1) Open the Windows Start Menu

2) Search for Device Manager

3) Double-click Sound, video and game controllers

4) If you see DFX Speakers listed, right click to enable

5) Reinstall FxSound

If you're still having issues, please submit a request and we will get back to you as soon as we can!

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